Terms & Conditions

This is a contract between you and Offset Holdings Limited (OHL), which it and its associated companies operate under the name "fig". These rules apply when you use any of fig’s services, such as the mobile app, website, or browser extension.

Agreeing to the Terms

When you use any part of fig's service, you agree to follow these rules. This applies whether you're a "Member" (who has an account with fig) or a "Visitor" (who uses the service without an account). You must be at least 18 years old (or the legal age in your area) to use the service. The service is for personal use only, not business use.

Changes to the Agreement

fig can change these rules at any time. If changes are made, they will be posted on the website. If you don’t agree with the changes, stop using the service. Continuing to use the service means you accept the new terms.

Privacy and Your Information

When using fig, you agree to share your personal information according to our Privacy Statement. This explains how they collect, use, and share your data.

What fig Does

fig helps you to work out how much carbon dioxide (or equivalent gases) have been produced in making the goods you are purchasing and to purchase carbon offset credits to closely match that carbon dioxide so that your purchase becomes carbon neutral. The offset credits have been created by growing teak trees in Ghana by Mere Plantations Ltd because such trees and the roots which feed them naturally take in carbon dioxide and breathe out oxygen in order to grow. The calculations as to how much carbon dioxide the Mere Plantations Ltd trees take in each year are all certified by independent verifiers and are backed by insurance cover which will pay for the automatic replacement with other reputable carbon credits if necessary. You will always have the confidence that your purchases will be rendered carbon neutral when you buy carbon credits to offset your consumer purchases and fig will help you know that you will only ever buy as much as you need for each individual purchase. and registered find discounts, coupons, and offers when shopping online. Members can also earn loyalty points called "fig points". Some parts of the service might only be available in certain countries or through the browser extension. fig earns money from the sum paid by you for the carbon.

Purchases from Third-Party Stores

If you buy something using fig, you're buying it directly from a third-party merchant, not from fig. If there are problems with your order, you need to contact the merchant, not fig.

Using the fig Browser Extension

The fig browser extension is only available in some countries. If you use it, you may need to follow agreements with other companies like Apple or Google. These companies are not responsible for the app but can enforce parts of the agreement.

Linking Third-Party

Accounts You may link your fig account with other accounts (like Apple, Microsoft or Google). You agree that these accounts belong to you and that you have permission to link them. fig isn't responsible for how these third-party accounts work.

fig Points - Simple Explanation

What are fig Points?

fig Points are loyalty points you can earn by completing certain actions like making eligible purchases through the fig service. You need an active account to join the fig Points Scheme and earn or redeem points.

Who Can Join?

You must have an active and good-standing account with us to earn or use fig Points. This scheme is for personal use only, not for businesses. It's not available everywhere, and you can’t use it in places where the rules do not allow this.

How Do You Earn fig Points?

You can earn points by buying carbon offset credits through fig.

How Many Points Can You Earn?

The amount of points you earn depends on the amount of carbon offset credits that you buy. You will see how many points you can earn before you buy.

When Do You Get Your Points?

After you buy something and use fig to offset the carbon created by making the thing you are purchasing, your points will be “pending” for 2-30 until your next fig billing cycle occurs. If there is a problem with your payment for the carbon offset credits then you will not earn the reward points.

What Can You Do with fig Points?

Once your points are no longer pending, you can redeem them for things like gift cards. But, you may need a certain amount of points before you can redeem them. The available rewards can change, and you may have to wait for a few hours or days to get your reward.

Can You Buy or Transfer Points?

You cannot buy or transfer your fig Points. They are not money, and they can expire if you don’t use them. You also can’t transfer them to other people.

What Happens if You Break the Rules?

If you break the rules, fig can cancel or limit your points. This can happen if you use fake accounts, lie about your points, or try to sell your points. You will lose all your points if your account is closed.

How Do You Keep Your Points?

To keep your points, you need to make at least one purchase or log in every year and earn at least 10 points. If you don't do this, fig can remove your points after 365 days. They will notify you before doing this.

Referral Program

Sometimes, fig allows you to earn points by referring friends to the service. If your friend signs up and makes a purchase, you both can earn points. You can't cheat or break the rules to earn points, like by creating fake accounts. If you do, fig can take away your points or close your account.

Your Account and Access Information

You are responsible for keeping your login details (such as your Access ID, email address, and password) private. If someone uses your account without permission, you must let fig know right away. You also need to keep your contact and payment information up to date in your account. If you don't, you might miss important notices from fig.

Electronic Notices

fig will send you important information about your account by email. It’s your responsibility to keep your email address up-to-date. Some of these notices are necessary, like when you update your login information, and others are optional. If you don't want to get promotional emails, you can change your preferences or unsubscribe.

Intellectual Property Rights

The content on the fig service (like text, images, logos, and software) is protected by copyright and trademarks. You can use the service, but you can’t copy, share, or alter the content without permission. Your use of the service is personal and non-transferable. You also agree that fig can use any suggestions you make about improving the service.

Technology and Service Availability

Sometimes, the service may be unavailable because of problems outside of fig’s control, like issues with the internet. The service might also need updates or repairs. fig can’t guarantee that it will always be available or that it will work on every device.

Prohibited Activities

You are not allowed to:

1. Unlawful Conduct: Don't infringe on anyone’s intellectual property rights (like copyrights or trademarks).
2. Letting unauthorised people use your account: Don’t let anyone else use your account or try to get someone else's password or account information.
3. Unauthorised Entry: Don't attempt to hack into the service, steal information, or damage the service.
4. Use Unwanted Processes: Don’t use processes like spam, automated emails, or web scraping that could harm the service.
5. Copy or Store Content: Don’t store or copy large amounts of content from the service without permission.

If you break any of these rules, fig can suspend or terminate your account.

Warranties and Disclaimers

fig does not guarantee that the service will always work perfectly. The service is provided "as-is", meaning you use it at your own risk. fig doesn’t promise that everything on the service is completely accurate, secure, or free of errors. They also don’t promise that the service won’t contain viruses or harmful code. If you provide any user content, you are responsible for making sure it's accurate.

Limitations on Liability

fig isn’t responsible for any indirect or special damages that may happen while using the service. For example, if you lose business profits, fig is not liable. If there is a problem with the service, fig's maximum liability is £1,000 (One Thousand Pounds Sterling. In some places, the law might not allow this kind of limitation, so it could vary based on where you live.

Your Responsibility to Protect fig

You agree to protect fig from any claims, lawsuits, or costs that happen because of your use of the service or if you break this agreement.

Ending Your Relationship with fig

You can end this agreement and close your account at any time. If you do, you’ll lose access to the service, but your information will still be kept according to fig’s privacy policy. fig can also close your account and end the agreement if necessary, and they’ll notify you by email.

Arbitration and Legal Disputes

If you have a dispute with fig, it will be resolved through arbitration, not in a courtroom. This means you won’t go to trial, and you can’t join a class action. The laws of England and Wales will govern the agreement.

Miscellaneous Information

If a part of this agreement is found to be illegal or unenforceable, the rest of it will still apply. If fig doesn’t enforce its rights at any time, it doesn’t mean they’ve waived them.

Contact Information

For any questions or concerns, you can contact fig directly via email at hello@getfig.io.